Refund policy

Return & Refund Policy – Frivra

At Frivra, we take pride in delivering fresh and quality grocery products. Please read our return and refund policy carefully.

Eligibility for Returns

• We accept returns only if the product received is damaged, defective, or incorrect.
• Return requests must be raised within 24 hours of delivery.
• Perishable items (fresh produce, dairy, etc.) are not eligible for return once delivered.

How to Request a Return

• Contact us at [your email] or [your phone number] within 24 hours of receiving your order.
• Share a photo/video of the damaged or incorrect item.
• Our team will review and respond within 1-2 business days.

Refunds

• Approved refunds will be processed within 5-7 business days to the original payment method.
• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.
• Shipping charges are non-refundable.

Non-Returnable Items

• Perishable and fresh food items
• Opened or used products
• Items purchased on sale or clearance

Contact Us For any queries, reach us at: 📧 Frivraproducts@gmail.com 📞 99525 90468 📍 Melmaruvathur, Tamil Nadu, India