Shipping Policy

Last updated: 22 August 2026

Thank you for shopping with Frivra. This Shipping Policy explains how your order is processed, shipped, and delivered.

Order processing

Orders are processed after payment has been successfully received.

Products are prepared and shipped through our production and delivery partners. Processing times may vary depending on the product and order details.

Estimated processing time:  3–5 business days

Orders are not usually processed on Sundays or public holidays. During sales, holidays, or periods of high demand, processing may take longer.

Delivery times

Delivery times depend on the destination, product, shipping method, and courier service.

Estimated delivery time within India: Delivery usually takes approximately 3–5 business days after dispatch. The estimated total time from placing an order to delivery is approximately 5–10 business days.
Estimated international delivery time: 

International delivery usually takes approximately 10–20 business days in total. Delivery times may vary depending on the destination country, courier service, customs procedures, and local postal services.

These delivery times are estimates and are not guaranteed.

Delivery estimates are not guaranteed. Delays may occur because of courier issues, weather, public holidays, incorrect addresses, service interruptions, or other circumstances outside our reasonable control.

Shipping charges

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Shipping fees may vary depending on the delivery address, order size, product, and shipping method selected.

Order tracking

When tracking is available, we will send tracking information to the email address or phone number provided at checkout.

Tracking updates may take some time to appear after the order has been shipped. Once tracking information has been provided, delivery updates are generally managed by the courier.

Delivery address

Please provide a complete and accurate delivery address, including the correct postal code and contact number.

We are not responsible for delays, failed delivery, or additional shipping charges caused by an incorrect or incomplete address provided by the customer.

If you need to change your address, contact us as soon as possible. Address changes may not be possible once an order has entered processing or has been shipped.

Delayed or lost orders

If your order has not arrived within the estimated delivery period, contact us at frivraproducts@gmail.com with your order number.

We will review the shipment status with the relevant delivery partner. Delivery times may be affected by circumstances outside our control, so an investigation may be required before a replacement or other solution can be considered.

Damaged or incorrect orders

If your order arrives damaged, defective, or incorrect, contact us as soon as possible with:

• Your order number
• Clear photographs or videos of the issue
• Photos of the packaging, where relevant

Do not return an item without contacting us first. Approved issues will be handled according to our Refund and Return Policy.

Multiple products in one order

Products in the same order may arrive in separate packages or at different times if they are processed or shipped separately.

You will not necessarily receive all items in one package.

International orders

For international deliveries, customs duties, import taxes, clearance charges, or other fees may apply depending on the destination country.

Unless stated otherwise at checkout, these charges are the customer’s responsibility. Customs delays are outside our control.

Customers are responsible for checking whether products can be legally delivered to their country.

Cancellation requests

Contact us as soon as possible if you want to cancel an order. Cancellation may not be possible once an order has entered processing, production, or shipping.

Contact us

If you have questions about shipping or your order, contact us at:

Business name: Frivra
Email: frivraproducts@gmail.com
Website: https://frivra.com